In 2007 Marc Portner joined the firm as a principal consultant. He had extensive experience developing corporate eDiscovery processes supporting the Life sciences industry. “I knew that Innovative Development had a unique model and I was brought in to help expand the customer-oriented approach at other clients,” says Marc Portner. “I had always worked on the corporate (client) side of the relationship so I had experienced good and bad service from vendors. When I joined ID, I was given the chance to help create an eDiscovery service model that focused on the clients and what they needed,” he explained.
Corporations lacking eDiscovery expertise internally leverage resources from third-party service vendors. Brian Phillip, principal consultant, says that these associations are many times short-term commitments. He adds that third-party eDiscovery vendors often supply low-level resources failing to make a significant change to existing eDiscovery processes and simply providing a service which does not enhance the client’s eDiscovery capabilities. Conversely, with ID’s customer-focused approach, the firm offers a unique experience to their clients—bringing additional value by improving the client’s ability to integrate and absorb eDiscovery best practices into everyday operations. Brian says, “Our eDiscovery solutions are not only designed to address an individual issue but we bring a holistic approach to it.
Innovative Development's focus is to provide each client with an individual, unbiased view of eDiscovery solutions and products
“ID’s focus continues to be on corporate clients and independent law firms in the U.S. and UK,” explains Richard Slawter, Customer Account Manager. He says, “One of ID’s main objective is to bridge the gap between business processes, technology, client’s current state of affairs and their future targets.” In less than a decade after their shift towards legal technology, ID’s dedicated customer-oriented approach and their focus on continuous improvement have helped them expand internationally. With experience working in the U.S. and UK, ID is aware of the differences in the legal systems, eDiscovery laws, and related processes between the US and EU countries. This experience and capability to work on both sides of the Atlantic set Innovative Development apart from many of its competitors.