Firefly: Legal Customized and Reliable Civil Process Services

We immediately e-file a client’s case and no duplicate entries or errors occur since everything is done electronically. Our clients can access our software from anywhere 24/7 on their mobile device, tablet, or computer and see the server’s progress as it happens. They can follow the entire process, starting with filing and ending with a return of service.
Since we are client-focused, we continuously try to fill each firm’s unique needs by offering additional business intelligence and technology customized to their requirements. Integration of our software with our clients’ allows data to flow freely between both systems immediately and ensures there is only one data set. In the field, GPS tracking traces every movement of our workforce. The team uploads photos and a property description of each address they visit. As a result, clients know every detail on the file at each step of the process. Our technology increases efficiency and confirms servers complete all requirements. We are continually innovating our software in order to minimize errors for ourselves and our clients.

Could you elaborate on the process server web app?

We began developing the process server web app back when Windows Mobile and PalmPilots were trendy and the iPhone was not yet invented. Process serving was a paper-intensive process. Previously, servers needed to pick up work from a location, fill out field sheets, then bring everything back to the office to create an affidavit. Evolving over the years, we now automatically send data and documents to our process servers across the country electronically. They verify receipt of the files using our software, record every detail of the attempt in real-time via their cell phone, and take photos of the property. Upon serving the file, the software allows the affidavit to be electronically signed when permitted and then sends it to courthouses and clients simultaneously.

Could you give us a client success story?

Firefly cares about the needs of our clients, so in 2007 we reached out to them and demonstrated the inefficiency of their processes. Clients were making unnecessary copies of documents to submit to the courthouse to have date-stamped by the clerk. We asked them to make one copy, which we then physically filed with the court. Next, we scanned the court-stamped documents and only printed the necessary copies. This enabled clients to turn in only one copy in the courtroom and keep an electronic one for reference. As a result, they saved time, money, and effort in their copy rooms. Eventually we started e-filing for our clients, replacing traditional clerking services and saving clients crucial time and costs of hiring new staff due to technological advancement.

What is the key differentiating factor between you and your competitors?

Firefly is family-owned and operated and we believe it is important to treat our clients as a part of our family. We deliver our customer service as a combination of technology and human interaction to guarantee complete client satisfaction. Firefly Legal’s team is always available virtually or in-person to answer client’s questions for their success. We are flexible and stand ready and willing to meet clients’ needs.

What does the future look like for the company?

Firefly is planning to expand its footprint both physically and virtually across the country to better serve our current and potential clients. We are continuously enhancing our e-filing services and business intelligence to reduce inefficiencies within the legal space. Our software is also being improved to automate manual tasks. In addition to technology, we strive to become a trusted and valued partner to our clients with our customer service. Since change is constant, we are always evolving and learning in order to deliver the best services to clients and aid in their success.